Customers in Americas recognize quality improvement

Air France KLM & Martinair substantially increased their Customer Satisfaction scores in 2015.
Specific strong points were their network, track and trace, pro-active behavior and professionalism of the staff.
Customers indicated further improvement is needed in the areas of responsiveness to calls, timely and efficient handling of bookings and proactive communication in case of irregularities.
Air France KLM & Martinair Cargo thank their valued customers for this positive feedback and remain committed to overall customer satisfaction.