FAQs

Sign the IATA Multilateral e-AWB Agreement, make sure to be capable of transmitting FWB/FHL messages, provide examples to AFKL so we can perform data quality tests and finally receive the Activation Notice (bilateral agreement) from the Airline.

The Multilateral e-AWB Agreement (MLA) provides the legal framework for parties to conclude cargo contracts by electronic means. MLA allows freight forwarders to get an agreement from multiple airlines that will allow them to tender e-AWB shipments.

Before you can use the e-AWB, airline and freight forwarder need to decide about the locations where they will start with e-AWBs. Together they can validate and ensure e-AWB operational readiness of both parties (such as business processes, electronic communication and data quality). The Activation Notice is a Bilateral Agreement.

Once you have been activated by the airline, you can start using e-AWBs and there will be no need to deliver your paper AWB to the AF KLM office. You only have to send the e-AWB (if a paper AWB is still required at the final stations, we will print one for you).

The single process applies worldwide, so e-AWB can be achieved for every destination without restrictions.

No, for destinations that may require a paper AWB for regulatory, operational or customs reasons, AFKL will print the paper AWB for you, based on the air waybill data transmitted (see single process).

To ensure that all data fields are received by AFKL, the minimum is CARGOIMP V16, or XML.

Yes, you can use e-AWBs for all special cargo. Ensure that you provide all the other paper documentation as required. 

You deliver your paper documents in a pouch (identified with AWB number) and ensure your FWB includes the special handling code (SHC) EAP (Electronic Air Waybill with Pouch). But, even in this case, a paper AWB is not required and the e-AWB can be used as the legal contract of carriage.

You receive an FMA (see question XX). If you receive an FNA, the message has been rejected (see question number xx).

You will always receive an FMA or FNA message. The FMA message confirms that the FWB has been processed and accepted by the airline. You can now also see the details of the FMA on your MyCargo page.

Yes, they must be inserted in the FWB. The airline will also add Other Charges to the FWB when applicable. Please refer to this page (https://www.afklcargo.com/WW/en/common/about_us/rates.jsp#module_0) for more information about Charges.

The security information (e-CSD) can be inserted in the OCI field of the FWB.

Please refer to the dedicated e-CSD section.

EAW is the special handling code (SHC) indicating that no document pouch is expected to be delivered by the freight forwarder.

EAP is the SHC indicating that there will be a document pouch accompanying the shipment.

EAP/EAW Special Handling Codes must be mentioned in the section of the FWB dedicated to SHC. The line is identified by the code /SPH/ and multiple SHCs can be mentioned.

In the OSI or SSR field of the FWB.

No further amendments can be made to the FWB after the RCS. If you need to make any changes, please contact us because you will have to submit a CCA request, as was the case for paper AWBs.

The FNA is an error message that will be sent to you if the FWB is rejected by the airline. It indicates a syntax/content error and you need to correct the message and send it back. In the details of the FNA, you will see the error codes (MIP 2.0) for specific information of the FWB, as well as an explanation of the error. You can now also see the details of the FNA in your MyCargo page.

In order for AFKL to accept a shipment, we need to either have a paper AWB or have received a valid FWB before delivery. If the FWB is rejected, you must correct and resend it before delivering your shipment.

Multiple solutions are available to transmit FWB/FHL data to AFKL. Please refer to the dedicated page available here.

No, the SHC ECC (Electronic Contract of Carriage) is inserted automatically by the airline when the FWB is validated as e-AWB. Also the SHC ECP (e-AWB for a non-eligible final destination) which is inserted by the airline.

Yes, even if specific paper documents are required for AVI, DGR and other special cargo, the contract of carriage can still be dematerialized into an e-AWB. In such cases, the SHC EAP must be included as accompanying paper documentation.