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Air France-KLM-Martinair Cargo is committed to transport your shipment to its destination in a timely manner and in a good condition. In the unfortunate event your shipment encounters an irregularity such as damage, loss or delay, you can file an intent to claim or a formal priced claim on our website.
Please choose one of the following options
File a preliminary claim
A preliminary claim or intent to claim is a notification to the carrier that an irregularity occurred to your shipment.
A formal priced claim is a written complaint to the carrier (Air France-KLM-Martinair Cargo) requesting a financial compensation regarding an irregularity which occurred to your shipment.
